Meet the Office Staff

Your Home Instead Senior Care franchise owners possess a heartfelt desire to work with seniors in their community. It’s the reason why they were chosen to serve seniors and their families.

When you’re ready for help, our caring staff is available to answer your questions and accommodate your senior services needs.

Our photo features Lillie Bonner, Houston Southwest CAREGiver of the Year 2010.  Chris Lerch –  franchise owner and Susan Ayling – franchise executive director agree that Lillie’s dedication to her client family surpasses excellence!  Lillie, the Home Instead Senior Care Houston Southwest team, congratulates you on your achievements!

homeinstead senior care


meet the office staff

Susan Ayling – Executive Director


Bringing more than a quarter century of senior care experience to the table, Susan Ayling shares a keen understanding of the total care needs of our seniors and their families.  Her emphasis on complete quality assurance is reflected in the satisfaction of our clients, their families and our professional friends in the industry.







meet the office staff

Debbie Robbins – Client Services Director


With more than a decade of experience in staffing and CAREGiver placement, Debbie Robbins finds satisfaction in playing a key role in finding the perfect fit when matching a CAREGiver with a client and client family.  She finds a great reward in following an outcome that allows our clients to regain lost independence through the supportive assistance of their CAREGiver.




meet the office staff

Loraine Shipp – Quality Assurance Coordinator


Loraine works in tandem with our Client Services Director in assuring that the client’s comfort needs are being met.  Loraine is one of the first Home Instead Senior Care team members that the family meets, and she is usually the first visitor of the day for birthday celebrations, anniversaries, and other special occasions!  Her megawatt smile brightens a hospital room and her ability to evaluate care concerns helps our team make minor adjustments in schedules and daily care plans.






meet the office staff

Sherri Roberts – Recruitment/Retention Coordinator


After a career as an industry trainer, Sherri sought a position as a caregiver.  Loving the role, Sherri joined Home Instead Senior Care as a CAREGiver, and she continues to pursue her passion while assuming growing responsibility as a member of the office support team.  Most recently, Sherri assumed the role of Recruitment/Rentention Coordinator and enjoys blending the best of her training skills and care giving skills as she helps new CAREGivers develop and refine their day-to-day skills, as well as more advanced efforts in Alzheimer’s care.



Sara Hanzel – Community Service Representative


Sara Hanzel comes to Home instead with 10+ years sales in pharmaceuticals. She has owned a business and through her background with non-profits has a solid understanding of community education.  Sara has a BA in English/Communications from UT San Antonio.  She gets enormous satisfaction from knowing her skills and abilities are instrumental at helping people live happier more fulfilling lives.

“At the end of the day I want to know that I have made a difference in a person’s life. Working for Home Instead is a true pleasure and gives me purpose.”




meet the office staff

Daniel Aldave – Office Business Manager


Daniel serves as our office business manager.  His double majors in Accounting and Business Administration are suited to the fast-paced requirements of our busy office.  He enjoys working with our families in meeting their various needs.



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11201 Richmond Ave # 110 Houston, TX 77082-2670 Call 832.379.4700 for at home senior care you can trust.